PRIVACY POLICY
Effective Date: 30 January 2025
This Privacy Policy explains how The Swing Lab (“The Swing Lab”, “we”, “us”, “our”) collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website or services, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following personal information:
🔹 Personal Details
- Full name
- Email address
- Phone number
🔹 Booking Information
- Appointment details
- Payment confirmations
- Service preferences
🔹 Technical Data
- IP address
- Browser type
- Website usage data (via cookies and analytics tools)
🔹 Communication Data
- Messages sent via contact forms, email, or WhatsApp
2. HOW WE COLLECT INFORMATION
We collect information when you:
- Book a session or service
- Fill out forms on our website
- Contact us directly
- Browse our website (via cookies and analytics tools)
3. PURPOSE OF COLLECTION
We collect and process your information to:
- Process bookings and provide services
- Communicate with you regarding appointments
- Improve our services and customer experience
- Send relevant updates or promotional offers (only where permitted)
- Comply with legal and regulatory obligations
4. LEGAL BASIS FOR PROCESSING (POPIA)
We process your information based on:
- Your consent
- Performance of a contract (e.g. bookings)
- Compliance with legal obligations
- Our legitimate business interests (where it does not override your rights)
5. SHARING OF INFORMATION
We do not sell your personal information.
We may share your information with:
- Payment processors
- Booking or CRM systems
- IT and website service providers
- Professional advisors (if required by law)
All third parties are required to handle your information securely and in accordance with applicable laws.
6. DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure or alteration
However, no system is completely secure, and use of our website is at your own risk.
7. DATA RETENTION
We retain your personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
8. YOUR RIGHTS (UNDER POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
9. COOKIES & TRACKING
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Remember user preferences
You can disable cookies in your browser settings, but some features may not function properly.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
11. CHILDREN’S PRIVACY
Our services are not directed at children under 18 without parental involvement.
We do not knowingly collect personal information from minors without consent.
12. CROSS-BORDER DATA TRANSFERS
If any of our service providers are located outside South Africa, your information may be transferred internationally.
We ensure that such transfers comply with POPIA and that adequate protection is in place.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
14. CONTACT DETAILS
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:
The Swing Lab (Pty) Ltd
Pretoria, South Africa
📧 Email: bookings@theswinglab.co.za
📞 Phone: +27 67 569 8062
15. INFORMATION REGULATOR (SOUTH AFRICA)
If you believe your rights have been violated, you may contact:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/