Swinglab

Swing Lab Bookings

More than 4 players? Contact us on WhatsApp

swing Lab basics

● Arrive 15 minutes early to ensure a smooth check-in.
● Bring your own clubs or rent from us.
● Use only Swing Lab-provided balls for simulator accuracy.
● No spiked golf shoes, high heels, or heeled shoes
● Wear spike-less golf shoes or trainers.
● Wearing a golf glove is compulsory.
● Solo or Group Play – Choose to play alone or compete with up to four players in an engaging and competitive environment.
● Club & Ball Compatibility – Bring your own clubs for a personalized game, or rent from us if needed.

Liability Disclaimer:

The owners, lessees, and employees of Swing Lab do not accept any responsibility for theft, damage, injury, or death that may occur on the premises, regardless of the cause.

Child Supervision:

Children under 12 must be accompanied by an adult within Swing Lab facilities. Parents/guardians are fully responsible for ensuring that this requirement is met and must remain vigilant at all times to ensure the safety and well-being of their children.

FREQUENTLY ASKED QUESTIONS

What Happens After My Booking?

Once your booking is confirmed, you’ll receive a confirmation email. Please arrive approximately 15 minutes before your scheduled tee-off time and keep your confirmation email handy for a smooth check-in.

How Long Will My Session Take?

The duration of your session depends on your group’s skill level and the amount of players playing. On average, completing 18 holes takes 45–60 minutes per player. We recommend booking no less than 3 hours for a group of four players. Please note, we allow a maximum of 4 players per bay.

Is the Price Per Round or Per Bay?

Our pricing is per bay, per hour—not per round. If your time expires and you haven’t completed all 18 holes, you can book additional time to finish your game, subject to bay availability.

Can I Bring My Own Clubs?

Yes, you are welcome to bring your own clubs. We also have rental clubs available for those who don’t have their own. Please ensure your clubs are clean before use. We will inspect your equipment and ask that you clean it prior to using it at Swing Lab. Don’t forget, wearing a golf glove is mandatory.

Why Do We Only Allow Clean Shoes, Clubs, Swing Lab Golf Balls, and Gloves?

To protect our high-tech equipment and maintain a pristine facility, we require clean equipment, appropriate shoes, and Swing Lab-provided golf balls. Wearing a glove is also mandatory to ensure the best experience for all guests. Our policy helps us maintain the high standards that make Swing Lab a five-star experience.

Is My Booking Refundable?

If the booking is cancelled 48 hours before your slot we can refund you, please note that cancellations must be confirmed either over the phone or via email at xxx@theswinglab.co.za

What If I Can’t Make My Booking?

Due to high demand, we will only be able to refund your booking if it is canceled 48 hours before your slot.

Is there a cancellation fee?

There is no cancelation fee if your booking is cancelled at least 48 hours before your slot. Remember to confirm your cancelation via phone or email at xxx@theswinglab.co.za

How many days before my booking can I move or cancel my booked tee-off time?

Cancellations or rescheduling must occur at least 48 hours before your reserved time slot.

What happens if I am late for my slot?

If you are late, it is at your own risk to not be able to complete your round. Please be on time – 15 minutes before your booking to allow for setup.

Can I Make a Reservation for a Private or Corporate Function?

Absolutely! We’re happy to accommodate private or corporate events. For details and bookings, please reach out via WhatsApp or email us at XXX@swinglab.co.za.